How to deal with landline outage
With the popularity of mobile communications, the use of fixed phones has gradually declined, but some households and businesses still retain fixed phones. If you need to handle fixed line shutdown business, this article will introduce you to the handling process, precautions, and answers to frequently asked questions in detail.
1. How to handle fixed line shutdown
Currently, landline outage can be handled through two methods: online and offline. The details are as follows:
| Processing method | Operation steps | Applicable people |
|---|---|---|
| Online processing | 1. Log in to the operator’s official website or APP 2. Select "Landline Service" 3. Click "Stop to protect account" or "Cancel account" 4. Submit application and confirm | Users who are familiar with Internet operations |
| Offline processing | 1. Bring original ID card 2. Go to the operator’s business hall 3. Fill out the shutdown application form 4. Signature confirmation | Users who are not familiar with online operations or need on-site consultation |
2. Things to note when handling fixed line shutdown
1.Cost settlement: All arrears must be settled before shutdown, including monthly rental fees, phone calls, etc.
2.Contractual restrictions: If the landline is within the contract period, early shutdown may require liquidated damages.
3.The difference between account suspension and account cancellation: If the account is shut down, the number will be retained but a monthly fee will be required. If the account is canceled, the service will be completely cancelled.
4.Material preparation: For offline processing, you need to bring the original ID card of the aircraft owner, and for the agent, you need to provide the certificates of both parties.
3. Comparison of fixed-line outage policies of the three major operators
| Operator | Downtime insurance fee | Account cancellation processing time | Liquidated damages description |
|---|---|---|---|
| China Telecom | 5 yuan/month | Effective immediately | During the contract period, 50% of the remaining months will be charged |
| China Unicom | 10 yuan/month | Within 3 working days | During the contract period, 30% of the remaining months will be charged |
| China Mobile | Free (some areas) | Effective immediately | Perform according to the terms of the agreement during the contract period |
4. Frequently Asked Questions
1.Q: Can the fixed line be restored after it is shut down?
A: The number protection can be restored at any time during the shutdown period. After canceling the account, you need to apply for a new number.
2.Q: Can the fixed-line phone be shut down in another place?
A: Online is applicable nationwide, and offline needs to be processed at the local business hall.
3.Q: Will there be any fees during downtime?
A: You need to pay a monthly fee for account suspension. There is no fee after canceling the account.
5. Summary
The process for landline shutdown is simple, but you need to pay attention to fee settlement and contract restrictions. It is recommended to choose to shut down the account or cancel the account according to your own needs, and handle it through official channels to avoid disputes. If you still have questions, you can directly call the operator's customer service hotline (Telecom 10000, China Unicom 10010, China Mobile 10086).
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