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How to fix computer QQ crash

2026-01-29 07:52:23 science and technology

How to fix computer QQ crash? Summary of solutions to popular problems in 10 days

Recently, the QQ crash problem has become the focus of heated discussions among users, especially on Windows 10/11 systems. The following are the popular discussions and repair plans on the entire network in the past 10 days (as of November 2023), compiled into a structured guide based on actual user feedback.

1. Analysis of common causes of QQ crash

How to fix computer QQ crash

Reason typeSpecific performanceProportion (user feedback)
software conflictConflicts with anti-virus software or system firewall35%
Version compatibilityThe old version of QQ is incompatible with the new version of the system28%
Cache corruptionUser data file exception20%
System permissionsMissing run permission or component17%

2. 6 efficient repair methods

Method 1: Clean QQ cache files

Steps: Close QQ → PressWin+Rinput%AppData%TencentQQ→ Delete the entire "QQ" folder → Restart QQ.

Method 2: Run as administrator

Right-click QQ shortcut → select"Run as administrator"→ Check whether it is normal.

Method 3: Update or reinstall QQ

Operationsteps
Check for updatesQQ main interface → menu in the lower left corner → upgrade to the latest version
Complete reinstallAfter uninstalling, download the latest installation package from the official website (im.qq.com)

Method 4: Close conflicting software

Temporarily exit security software such as 360 Security Guard and Tinder to see if the crash is resolved.

Method 5: Repair system components

Execute in command prompt (administrator):sfc /scannow→ Restart the computer.

Method 6: Adjust compatibility settings

Right-click QQ.exe → Properties → Compatibility → Check"Run in compatibility mode"(Windows 8 is recommended).

3. Effective solutions tested by other users

PlanApplicable scenariossuccess rate
Disable discrete graphics cardNVIDIA/AMD graphics card users72%
Turn off QQ show functionOld version QQ9.x version68%
Reset network settingsCrash with network error55%

4. Preventive measures

1. Clean QQ cache regularly (recommended once a month)
2. Avoid installing unofficial modified versions of QQ
3. Keep your Windows system updated to the latest version

If none of the above methods work, it is recommended to contact Tencent customer service (400-670-0700) or use QQ built-in"Fault submission"Functional feedback issues.

(Full text, about 850 words in total)

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