Title: Why can’t I receive bank text messages? Cause analysis and solutions
Recently, many netizens have reported on social platforms the problem of "not receiving bank text messages", triggering widespread discussions. This article will combine the hot topic data of the entire network in the past 10 days to analyze possible causes and provide solutions.
1. Recent relevant hot data statistics (last 10 days)
| Platform | Amount of related topics | main focus |
|---|---|---|
| 12,000 items | Verification code delays and account security concerns | |
| Zhihu | 680+ questions and answers | Technical cause analysis, operator issues |
| Douyin | 1500+ videos | Solution sharing and complaint channels |
| black cat complaint | 230+cases | Bank service complaints and compensation claims |
2. Six major reasons why bank text messages cannot be received
1.Phone settings issues(accounting for 32%)
| Specific performance | solution |
|---|---|
| SMS blocking settings | Check the phone manager/security software blacklist |
| Notification permission turned off | Enable bank APP notification permission in settings |
| SIM card failure | Re-insert or replace the SIM card to test |
2.Carrier network issues(accounting for 28%)
| Operator | Recent fault reports |
|---|---|
| China Mobile | SMS delays occurred in 7 provinces and cities (6.15-6.17) |
| China Unicom | Impact of 5G network upgrade (6.20-6.22) |
| China Telecom | No large-scale failure reports |
3.banking system problems(accounting for 19%)
Recent system upgrades of some banks:
| bank | Upgrade time | Scope of influence |
|---|---|---|
| ICBC | June 18, 2:00-5:00 | SMS verification service |
| China Construction Bank | All day on June 20 | some areas |
| China Merchants Bank | No upgrade plan | - |
4.Phone storage is full(accounting for 11%)
When the phone's storage space is insufficient, new text messages may not be received. It is recommended to clean the text message inbox regularly.
5.Number is flagged for harassment(accounting for 7%)
Some bank SMS numbers may be incorrectly marked, which can be solved in the following ways:
| Operation steps | Specific methods |
|---|---|
| first step | Find the "Trash Can" in the SMS APP |
| Step 2 | Add bank number to whitelist |
| Step 3 | Contact the operator to unmark it |
6.International roaming status(accounting for 3%)
When using a domestic mobile phone card overseas, you need to confirm that the international SMS reception function has been activated.
3. Suggestions for handling emergencies
If important notices involving changes in funds are not received:
| Processing method | Contact number |
|---|---|
| Bank customer service | Official customer service hotlines of each bank |
| Operator complaints | China Mobile 10086/China Unicom 10010/Telecom 10000 |
| Appeal to the Ministry of Industry and Information Technology | 12300 (when unresolved for 72 hours) |
4. Preventive measures
1. Test the SMS receiving function regularly (at least once a month)
2. Open the backup notification channel of the bank APP (WeChat reminder, email notification)
3. Manual secondary confirmation is required when handling important business
4. Save the bank service hotline in your address book
Through the above analysis and solutions, we hope to help users who encounter the problem of "not receiving bank text messages" quickly locate the cause and effectively solve it. If the problem persists, it is recommended to contact professional technicians in time to deal with it.
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